If you connect the Smile P1 or Anna P1 to the smart meter, you immediately see the information from the smart meter. With the Smile P1 this is visible on the main screen. With the Anna P1 this is visible via Menu > Smart meter.
Do you not see information from the smart meter? Then check the following points:
1. Check the cable
Check whether the cable to the smart meter is in the P1 port and that it is firmly attached.
2. Open the user port
Smart meters in Belgium must activate the user gate.
Information from Fluvius:
To open your user ports, or close them again afterwards, you need to submit a request. The P1 and S1 ports are always activated or deactivated together.
Important: the details of your application must match your contract with your energy supplier.
It is therefore best to get a recent electricity bill. This way you submit your application with the correct information.
We also need your national register number to verify your identity. So keep your identity card at hand.
Please note: it can take up to 72 hours for a new digital meter to be registered in our system. Has your digital meter just been installed? It is best to wait a few days to activate your user ports.
For more information, see: https://www.fluvius.be/nl/meters-en-meterstanden/digitale-meter/maak-je-meter-slim#:~:text=Onder%20het%20yellow%20klepje%20of,and%20suitable%20for%20different%20applications.
3. Corrupt messages
The P1 port of the smart meter is sometimes not "pure" enough, so that the data (telegrams) cannot be read properly. Because the signal is not exactly "high" or "low", the data cannot be read correctly and the P1 messages are "corrupt". The SmileP1 and Anna P1 check the messages for errors so that no incorrect data is saved.
Unfortunately, we see this more often with the latest Smart Meters. These have an impure P1 port, and are therefore not really sufficient. You could try to approach the network operator about this and ask them to come and replace your Smart Meter. However, this is not always possible and often takes a lot of time.
After permission from the customer, Plugwise can remotely check whether the telegrams from the smart meter are corrupt or not. Please contact the helpdesk for this.