General

Which version of Smile P1 do I have?
Go to the webpage of your Smile P1 via connect.plugwise.net. Check the settings for your firmware version.   Smile P1 (V1): The first generation has an ex...
Thu, 11 Feb, 2021 at 11:38 AM
How can I export data to a CSV file?
With the latest firmware version from 4.3.0 or higher it is possible to export data to a csv file. Export The data export is only possible via the brow...
Thu, 16 Dec, 2021 at 3:57 PM
How do I reset the Smile P1?
Have you moved or do you have a new smart meter? Then you may want to delete all data from the Smile P1, a database reset. All data, including graphs, rates...
Thu, 1 Aug, 2024 at 1:58 PM
Homey integration, how does it work with Smile P1?
Plugwise app for Homey Website: https://homey.app/en-gb/app/com.plugwise.adam/Plugwise/ The official Plugwise app for Homey. This connects the Smile P1...
Wed, 23 Jun, 2021 at 2:50 PM
The hourly curves of my electricity meter are rounded off to whole kWh, is this correct?
The graphs are drawn based on the measured values that come from the smart meter. The smart meter may round off these values. You can pass this on to the gr...
Fri, 12 Mar, 2021 at 4:17 PM
Why are my gas meter readings updated less often than the meter readings of the electricity meter?
The current measured values depend on the permitted reading frequency of the smart meter. If the meter supports it, it can retrieve energy consumption once ...
Fri, 12 Mar, 2021 at 4:17 PM
How do I open the helpdesk connection?
In order to provide you with the best possible service, you can temporarily open the helpdesk connection on the Smile P1. A Plugwise helpdesk employee can t...
Thu, 11 Feb, 2021 at 11:36 AM
What do the blinking lights mean?
WLAN: Lights up when data is transmitted over the WiFi network. STATUS: Various status messages. LAN: Lights up when data is transferred over the LAN netw...
Thu, 11 Feb, 2021 at 11:33 AM
Where can I find the ID?
The ID is the eight-letter code on the sticker on the front or back of the Smile P1. It is above the Wi-Fi network name on the sticker and consists of conso...
Thu, 11 Feb, 2021 at 11:32 AM
Is netting included in the cost calculation?
The cost calculation does not include netting. On the day itself you cannot say whether or not there will be netting. Only over a whole year can you see w...
Wed, 21 Sep, 2022 at 9:01 AM