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Knowledge base
Firmware
Adam
0
Webshop
General
8
Which payment methods can I use?
What are the shipping costs for my order?
What is the delivery time for my order?
What shipping methods are available?
Do you also ship internationally?
View all 8
Smile P1
General
12
Which version of Smile P1 do I have?
How can I export data to a CSV file?
How do I reset the Smile P1?
Homey integration, how does it work with Smile P1?
The hourly curves of my electricity meter are rounded off to whole kWh, is this correct?
View all 12
Internet
6
How do I connect the Smile P1 to the internet?
Why can't I connect to the smile network?
How do I put the Smile P1 in registration mode?
Why can't I open the HTML interface (http://192.168.40.40) during installation?
What requirements must my WiFi network meet?
View all 6
Anna
General
10
How can I transfer an Anna from the NLE to Plugwise?
I ordered Anna from NLE; why does the app not work?
I ordered Anna from Eneco; why does the app not work anymore?
How do I open the support connection?
What do the icons and values in Anna's screen mean?
View all 10
Boiler and heating
17
Is Anna suitable for my boiler?
Anna does not recognize the correct CV protocol, what now?
The boiler is not working, but no error message is visible. What now?
Does Anna work with Nefit boilers?
I want to connect Anna to another boiler, is that possible?
View all 17
Internet
12
How do I connect Anna to the internet?
Why can't I connect to the Smile T's network?
How do I put Anna in registration mode?
Why can't I open the HTML interface (http://192.168.40.40) during installation?
How do I get to the network settings?
View all 12
Solving problems
9
Why can't I control Anna with the Plugwise Home app?
Why is Anna's screen not working?
I can operate Anna, but the text “loading please wait” remains on Anna's screen. What now?
Why does Anna have a red screen?
What does “Smile not found” mean in Anna's red screen?
View all 9
Adam HA
General
13
Why can't I operate Adam outside the home with the Plugwise Home app?
Why don't I see all functionalities in the web interface?
Why is it not possible to add a module to Adam?
How many modules can I add to Adam?
Can I run all modules on batteries?
View all 13
Boiler and heating
15
Is Adam suitable for my boiler?
Nefit: Does Adam work with Nefit boilers?
Which boiler settings can I set via Adam?
The boiler is not working, but no error message is visible. What now?
Adam does not recognize the correct protocol, now what?
View all 15
Internet
12
How do I connect Adam to the internet?
Why can't I connect to Adam's network?
How do I put Adem into login mode?
How do I reset the WiFi connection?
What requirements must my WiFi network meet?
View all 12
Thermostat
6
Can I set the temperature via Adam?
How do I set up the iSense for Adam?
Why don't I see a temperature setting on my thermostat?
What measured temperature does Adam use?
How do I connect the ATAG One to Adam?
View all 6
Heating
13
How does the Zone Control starter package work as a partial zone control with 2 zones?
Why is Adam not going to heat?
Adam continues to heat even when the set temperature has been reached, why?
Adam continues to heat, but the set temperature is not reached, why?
Why does the temperature keep rising after the set temperature is reached?
View all 13
Cooling
2
Can Adam cool with an Elga heat pump?
How do I cool with the Loria / Thermastage heat pump?
Lisa
General
8
Why is it not possible to add Lisa to Adam?
Why do the batteries drain within two days?
Why does the measured and / or set temperature of the Lisa not match the app and web interface?
Why do I see on the Lisa screen that there is no connection?
Why do I get a message in the interface that Lisa is no longer available?
View all 8
Plug
General
7
Why is it not possible to add a module to Adam?
Why do I get a message in the interface that the Plug is no longer available?
Why do multiple modules have a last contact date that is more than a few hours old?
How can I make the Adam switch a circulation pump?
How do I reset or remove a Plug from a network?
View all 7
Tom & Floor
General
13
How can I reset a Tom or Floor?
Can I install a zone with only a Tom?
Why is it not possible to add Tom or Floor to Adam?
Why do the batteries drain within two days?
Why does one of the zones heat up when there is no heat demand for that zone?
View all 13
Jip
General
6
How can I reset or remove Jip from the network?
How do I remove the back of Jip?
How do I place the battery in Jip?
How do I place Jip on the wall?
What does the LED of the Jip mean?
View all 6
App
General
3
App doesn't work - error
Why does is the app not working?
Why can't I add a gateway on an iPhone or iPad?