Your Anna is linked to a monthly subscription, obtained through the energy supplier ENI/Eneco. That is why you should in principle turn to them for support. Unfortunately, the ENI/Eneco unilaterally terminated all Anna contracts in 2019, which is why you have no longer paid for the use of the Anna since mid-2019. Because Eni/Eneco had purchased Anna support from Plugwise for 2 years, the App continued to work as usual.
This support has now also expired for all Anna's. As a result, your Anna will no longer receive updates, the app will not work and we will no longer be able to offer support. Your Anna will still work, but can only be operated via the display and the local web interface.
Fortunately, we have found a solution for this. You can purchase an Anna extension from us for 1, 2 or 5 years. With this you receive the latest updates for the Anna and you can use the Plugwise Home app. This keeps your Anna up to date and can be controlled at home and away from home via the app.
The costs of the support extension are lower than the ENI/Eneco subscription.
For more information about the possible extension options, go to https://www.plugwise.com/product/renew-anna/?lang=en