Plugwise

General 10

• How can I transfer an Anna from the NLE to Plugwise?
• I ordered Anna from NLE; why does the app not work?
• I ordered Anna from Eneco; why does the app not work anymore?
• How do I open the support connection?
• What do the icons and values ​​in Anna's screen mean?

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Boiler and heating 17

• Is Anna suitable for my boiler?
• Anna does not recognize the correct CV protocol, what now?
• The boiler is not working, but no error message is visible. What now?
• Does Anna work with Nefit boilers?
• I want to connect Anna to another boiler, is that possible?

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Internet 12

• How do I connect Anna to the internet?
• Why can't I connect to the Smile T's network?
• How do I put Anna in registration mode?
• Why can't I open the HTML interface (http://192.168.40.40) during installation?
• How do I get to the network settings?

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Solving problems 9

• Why can't I control Anna with the Plugwise Home app?
• Why is Anna's screen not working?
• I can operate Anna, but the text “loading please wait” remains on Anna's screen. What now?
• Why does Anna have a red screen?
• What does “Smile not found” mean in Anna's red screen?

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