Your Anna is linked to a monthly subscription, obtained via the KPN Smart life. That is why you should in principle go to them for support. Unfortunately, KPN has unilaterally terminated the Anna contracts, which is why you have not paid for the use of the Anna since 2020. It was agreed with KPN that Plugwise would provide the Anna with support for a year.
This support has now expired for all Anna's. As a result, your Anna will no longer receive updates, the app will not work and we will no longer be able to offer support. Your Anna will still work, but can only be operated via the display and the local web interface.
Fortunately, we have found a solution for this. You can purchase an Anna extension from us for 1, 2 or 5 years. With this you receive the latest updates for the Anna and you can use the Plugwise Home app. This keeps your Anna up to date and can be controlled at home and away from home via the app.
The costs of the support extension are lower than the KPN subscription.
For more information about the possible extension options, go to https://www.plugwise.com/product/renew-anna/?lang=en