Boiler and heating

Is Anna suitable for my boiler?
Check the Plugwise connection table to see whether your heat source (boiler, heat pump or district heating) is listed and how you can connect it: https://ww...
Tue, 23 Aug, 2022 at 1:01 PM
Anna does not recognize the correct CV protocol, what now?
Open connect.plugwise.net in the browser, log in with the ID and make sure that your smartphone, tablet or computer is connected to the same network that yo...
Fri, 19 Feb, 2021 at 9:37 AM
The boiler is not working, but no error message is visible. What now?
Check whether the boiler is plugged in. Check whether the central heating wires are properly connected to the Smile. Always disconnect the power from the bo...
Fri, 19 Feb, 2021 at 9:37 AM
Does Anna work with Nefit boilers?
Nefit boilers Nefit boilers have had different protocols over time to be able to talk to thermostats: - iRT - EMS - OpenTherm Check here which proto...
Wed, 4 May, 2022 at 3:54 PM
I want to connect Anna to another boiler, is that possible?
It's possible! Remove the plug of the boiler and the Smile from the socket. Connect the Smile to the other boiler. To do this, follow step 2 in the manu...
Fri, 19 Feb, 2021 at 9:36 AM
Anna continues to heat, even when the set temperature has been reached, why?
The flame in Anna's screen not only indicates when she is heating the house. The flame will also be visible when you turn on the hot water tap. If the r...
Fri, 19 Feb, 2021 at 9:35 AM
Why does the temperature keep rising after the set temperature is reached?
When Anna is new, she still has to get to know the house. Anna keeps track of how hard your house is heating up and will learn this. After a few days, Anna ...
Fri, 19 Feb, 2021 at 9:35 AM
Why does the on/off boiler always stay on?
Sometimes it happens that with a certain type, often older, on/off boiler (or pump / valve / gas block) the boiler always remains on. The Adam and Anna ...
Wed, 21 Dec, 2022 at 8:56 AM
When does the hybrid heat pump or the boiler switch on?
Hybrid heat pump, boiler and thermostat If you have a hybrid heat pump, you are probably very curious about how often the hybrid heat pump is turned on and...
Mon, 3 Oct, 2022 at 2:56 PM
Loria / Thermastage - How can I let the heatpump regulate the tap water?
If you want the tap water to be regulated by the schedule on Loria, you can. To do this, press the preset button on the main screen at the bottom right of t...
Wed, 29 Jun, 2022 at 9:33 AM