Why can't I operate Adam outside the home with the Plugwise Home app?
When adding a Plugwise device to the app, a security key is created so that the app on your phone can access it outside the home. Sometimes things can go wr...
Fri, 19 Feb, 2021 at 8:41 AM
Why don't I see all functionalities in the web interface?
Only the functionalities that are supported by your boiler and / or thermostat are shown in the web interface of Adam.
Fri, 19 Feb, 2021 at 8:39 AM
Why is it not possible to add a module to Adam?
If you are unable to add a module to Adam, you can try one of the following:  Try registering the module closer to the Adam. If you register a module, it ...
Fri, 19 Feb, 2021 at 8:39 AM
How many modules can I add to Adam?
Up to 60 modules can be added to Adam. Do you want to use more modules? Please contact
Fri, 19 Feb, 2021 at 8:37 AM
Can I run all modules on batteries?
It depends. Connect the Zigbee stick in the Adam with up to 6 battery-powered modules. If you have more modules, you have to install one or more modules and...
Fri, 19 Feb, 2021 at 8:36 AM
Which measurement data are stored?
Adam listens the communication between the thermostat and the boiler and, if necessary, requests additional information from the boiler. The measurement dat...
Fri, 19 Feb, 2021 at 8:36 AM
Who can access my measurement data?
Do not worry. Your installer will only receive the measurement data about your heating system with your permission. Via the web interface of Adam you will f...
Fri, 19 Feb, 2021 at 8:35 AM
How do I open the helpdesk connection?
In order to provide you with the best possible service, you can temporarily open the helpdesk connection on Adam. A Plugwise helpdesk employee can then imme...
Wed, 16 Jun, 2021 at 5:16 PM
Why do multiple modules have a last contact date that is more than a few hours old?
Something went wrong in the Adam. Remove the power from the Adam for 5 seconds. After Adam has started, all modules will make contact again.
Thu, 18 Feb, 2021 at 8:43 AM
Homey integration, how does it work with Adam?
Plugwise app for Homey Website: The official Plugwise app for Homey. This connects the Adam gat...
Wed, 23 Jun, 2021 at 2:50 PM