Anna via NLE or ENI/Eneco
Does the Plugwise Home app no longer work and did you order your Anna via NLE, ENI/Eneco or KPN? First look at these pages for more information:
Add again the the app
When adding a Plugwise gateway to the app, a security key is created so that the app on your phone can access it. Sometimes things can go wrong. Then add the gateway again to the Plugwise Home app:
- Make sure you are connected to the same (home) network as the Plugwise gateway (Anna, Adam, Smile P1).
- Open the Plugwise Home app.
- Open the menu and choose 'Gateways'.
- Swipe the line with the ID of your Plugwise product to the left.
- Press the garbage can icon / delete.
- Close the app.
- Restart the app.
- Add the ID of your Plugwise product again. If you have multiple Plugwise products in the app, select 'Gateways' in the menu and press the '+' on the bottom right.
Error Messages
Are you seeing any of the following error messages?
- The remote control settings cannot be retrieved. Try again.
- Remote control is not enabled for your gateway. Please contact our helpdesk for more information.
- A blue circle keeps spinning after adding Anna to the app.
If you have an Anna via NLE or ENI/Eneco, see the links above for more information.
Did you buy Anna elsewhere? Then open a new support ticket.