Plugwise

Anna via NLE or ENI/Eneco Does the Plugwise Home app no longer work and did you order your Anna via NLE, ENI/Eneco or KPN? First look at these pages for mo...

Check the wires that are connected to the Smile and to Anna. Check that the wires cannot make contact with each other and are securely attached to the Smile...

Unplug the Smile-T (square white box near the boiler) from the socket. Then click Anna away from the mounting part on the wall, check the wires, and place A...

Boiler failure When a boiler failure is detected by Anna, the screen will turn red and a message icon with an exclamation mark will appear on the screen. Y...

When the Smile can no longer communicate with Anna, the screen will turn red and display the text “Smile not found”. This can occur when the cable between A...

When you have a schedule on and Anna is set to “away”, the “away” status will remain on until a new temperature comes up in the schedule. The schedule is al...

You cannot activate a schedule until you have created a schedule in the app or via the HTML interface.

Note the following points to be able to add Anna in the Plugwise Home app: Make sure you are connected to the same network as Anna. Only then can you a...

Anna versions newer than 1.8.20 no longer support geo-fence. That's because most people expected it to be the set temperature by the time they get home....