Solving problems

Why can't I control Anna with the Plugwise Home app?
Anna via NLE or ENI/Eneco Does the Plugwise Home app no longer work and did you order your Anna via NLE, ENI/Eneco or KPN? First look at these pages for mo...
Mon, 25 Oct, 2021 at 5:05 PM
Why is Anna's screen not working?
Check the wires that are connected to the Smile and to Anna. Check that the wires cannot make contact with each other and are securely attached to the Smile...
Fri, 19 Feb, 2021 at 9:05 AM
I can operate Anna, but the text “loading please wait” remains on Anna's screen. What now?
Unplug the Smile-T (square white box near the boiler) from the socket. Then click Anna away from the mounting part on the wall, check the wires, and place A...
Thu, 23 Dec, 2021 at 5:22 PM
Why does Anna have a red screen?
Boiler failure When a boiler failure is detected by Anna, the screen will turn red and a message icon with an exclamation mark will appear on the screen. Y...
Thu, 25 Mar, 2021 at 3:27 PM
What does “Smile not found” mean in Anna's red screen?
When the Smile can no longer communicate with Anna, the screen will turn red and display the text “Smile not found”. This can occur when the cable between A...
Fri, 19 Feb, 2021 at 9:01 AM
I have set a preset, but after a few hours Anna jumps back to the schedule. Why?
When you have a schedule on and Anna is set to “away”, the “away” status will remain on until a new temperature comes up in the schedule. The schedule is al...
Mon, 20 Dec, 2021 at 9:55 AM
Why can't I turn on a schedule?
You cannot activate a schedule until you have created a schedule in the app or via the HTML interface.
Fri, 19 Feb, 2021 at 8:59 AM
Why can't I add Anna in the Plugwise Home app?
Note the following points to be able to add Anna in the Plugwise Home app: Make sure you are connected to the same network as Anna. Only then can you a...
Mon, 27 Sep, 2021 at 6:07 PM
Does Anna support geo-fence?
Anna versions newer than 1.8.20 no longer support geo-fence. That's because most people expected it to be the set temperature by the time they get home....
Fri, 19 Feb, 2021 at 8:53 AM