Plugwise

Adam 0

General 8

• Which payment methods can I use?
• What are the shipping costs for my order?
• What is the delivery time for my order?
• What shipping methods are available?
• Do you also ship internationally?

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General 12

• Which version of Smile P1 do I have?
• How can I export data to a CSV file?
• How do I reset the Smile P1?
• Homey integration, how does it work with Smile P1?
• The hourly curves of my electricity meter are rounded off to whole kWh, is this correct?

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Internet 6

• How do I connect the Smile P1 to the internet?
• Why can't I connect to the smile network?
• How do I put the Smile P1 in registration mode?
• Why can't I open the HTML interface (http://192.168.40.40) during installation?
• What requirements must my WiFi network meet?

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General 10

• How can I transfer an Anna from the NLE to Plugwise?
• I ordered Anna from NLE; why does the app not work?
• I ordered Anna from Eneco; why does the app not work anymore?
• How do I open the support connection?
• What do the icons and values ​​in Anna's screen mean?

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Boiler and heating 17

• Is Anna suitable for my boiler?
• Anna does not recognize the correct CV protocol, what now?
• The boiler is not working, but no error message is visible. What now?
• Does Anna work with Nefit boilers?
• I want to connect Anna to another boiler, is that possible?

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Internet 12

• How do I connect Anna to the internet?
• Why can't I connect to the Smile T's network?
• How do I put Anna in registration mode?
• Why can't I open the HTML interface (http://192.168.40.40) during installation?
• How do I get to the network settings?

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Solving problems 9

• Why can't I control Anna with the Plugwise Home app?
• Why is Anna's screen not working?
• I can operate Anna, but the text “loading please wait” remains on Anna's screen. What now?
• Why does Anna have a red screen?
• What does “Smile not found” mean in Anna's red screen?

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General 13

• Why can't I operate Adam outside the home with the Plugwise Home app?
• Why don't I see all functionalities in the web interface?
• Why is it not possible to add a module to Adam?
• How many modules can I add to Adam?
• Can I run all modules on batteries?

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Boiler and heating 15

• Is Adam suitable for my boiler?
• Nefit: Does Adam work with Nefit boilers?
• Which boiler settings can I set via Adam?
• The boiler is not working, but no error message is visible. What now?
• Adam does not recognize the correct protocol, now what?

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Internet 12

• How do I connect Adam to the internet?
• Why can't I connect to Adam's network?
• How do I put Adem into login mode?
• How do I reset the WiFi connection?
• What requirements must my WiFi network meet?

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Thermostat 6

• Can I set the temperature via Adam?
• How do I set up the iSense for Adam?
• Why don't I see a temperature setting on my thermostat?
• What measured temperature does Adam use?
• How do I connect the ATAG One to Adam?

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Heating 13

• How does the Zone Control starter package work as a partial zone control with 2 zones?
• Why is Adam not going to heat?
• Adam continues to heat even when the set temperature has been reached, why?
• Adam continues to heat, but the set temperature is not reached, why?
• Why does the temperature keep rising after the set temperature is reached?

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Cooling 2

• Can Adam cool with an Elga heat pump?
• How do I cool with the Loria / Thermastage heat pump?

General 8

• Why is it not possible to add Lisa to Adam?
• Why do the batteries drain within two days?
• Why does the measured and / or set temperature of the Lisa not match the app and web interface?
• Why do I see on the Lisa screen that there is no connection?
• Why do I get a message in the interface that Lisa is no longer available?

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General 7

• Why is it not possible to add a module to Adam?
• Why do I get a message in the interface that the Plug is no longer available?
• Why do multiple modules have a last contact date that is more than a few hours old?
• How can I make the Adam switch a circulation pump?
• How do I reset or remove a Plug from a network?

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General 13

• How can I reset a Tom or Floor?
• Can I install a zone with only a Tom?
• Why is it not possible to add Tom or Floor to Adam?
• Why do the batteries drain within two days?
• Why does one of the zones heat up when there is no heat demand for that zone?

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General 6

• How can I reset or remove Jip from the network?
• How do I remove the back of Jip?
• How do I place the battery in Jip?
• How do I place Jip on the wall?
• What does the LED of the Jip mean?

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General 3

• App doesn't work - error
• Why does is the app not working?
• Why can't I add a gateway on an iPhone or iPad?